Privacy Policy.

Learn how we protect your data and privacy securely.

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Effective Date: 07.01.2025

Welcome to EcoHelp ("we," "us," "our"). This Privacy Policy explains how UK EcoHelp (Company No: 15843120) collects, uses, shares, and protects your personal information when you visit our website (www.ecohelp.uk) and use our services. By using our website, you agree to the practices outlined in this Privacy Policy.

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1. Information We Collect

When you use our website and services, we may collect the following types of information:

• Personal Information: Includes your name, email address, phone number, and any additional details you provide through our contact forms.
• Non-Personal Information: Includes data about your browser, device, and website usage, such as IP address, cookies, and analytics data.

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2. How We Use Your Information

We collect and use your information for the following purposes:

• To process and manage your requests for renewable energy quotes.
• To connect you with vetted and approved renewable energy installers.
• To improve our website functionality and user experience.
• To comply with legal obligations.
• To communicate with you about our services or respond to your inquiries.

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3. Sharing Your Information

By using our website and completing our forms, you agree that we may share your information with our list of approved renewable energy installers. These third-party installers will use your information to provide quotes or discuss your renewable energy options. We only work with installers who meet our strict vetting criteria.

We do not sell or rent your personal information to any third parties. However, we may disclose your information if required by law or if necessary to protect our legal rights.

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4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: By ticking the box on our contact form, you consent to our collection and sharing of your information with approved installers as described in this policy.
• Legitimate Interests: To facilitate your connection with trusted renewable energy providers and to operate our lead generation business effectively.

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5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can request corrections to your personal data if it is inaccurate or incomplete.
• Deletion: You can request that we delete your personal data, subject to legal obligations.
• Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
• Objection: You can object to the processing of your personal data for specific purposes.
• Data Portability: You can request a copy of your data in a portable format.

To exercise your rights, please contact us at hi@ecohelp.uk or call us at 020 3488 9964.

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6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, we keep your data for up to 12 months from the date of collection, unless a longer retention period is required for legal or regulatory purposes.

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7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. While we strive to protect your data, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

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8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Please refer to our Cookie Policy for detailed information on how we use cookies and your choices regarding them.

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9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

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10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated policy will be posted on our website with the "Effective Date" at the top.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hi@ecohelp.uk
• Phone: 020 3488 9964
• Address: 20 Wenlock Road, London, England, N1 7GU

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.